Shipping & returns
All orders are delivered from our warehouse in the Netherlands with UPS.
Blue Lagoon Skincare offers standard shipping for 6.90€ and free standard shipping on all orders over €120 for countries within Europe (see countries with *).
For all other countries (see countries without *), enjoy free shipping and on all orders over €200.
We also ship orders outside of the EU. The shipping cost will be calculated during the checkout with expected delivery of 7-14 days, depending on destination country.
Due to increased restrictions because of COVID-19, there might be shipping delays.
- Czech Republic*
- Honk Kong
- New Zealand
- Saudi Arabia
- South Africa
- United Kingdom*
- United Arab Emirates
CUSTOMS AND TAXES
Import fees and sales tax may be applied upon delivery to countries outside EU. Blue Lagoon is not responsible for any import fees charged.
For further information on applicable import fees in your country, we recommend that you contact the customs authorities.
Because of Brexit, customs and duties will be applicable for all orders over 135 GBP . For orders over 135 GBP, 20% import VAT + customs duty will be applicable. For further information please contact customs authorities in UK.
RETURNS AND REFUNDS
Blue Lagoon Skincare shop is committed to offer the finest selection of skin care and spa products. Every Blue Lagoon product purchased in Blue Lagoon online shop comes with an unconditional guarantee. Should you not be satisfied with your purchase you can request a return within 30 days from the date of delivery through your account or through the form accessible at "my orders and return".
We will share with you more information and arrange your return or refund. Please note that we only refund the product not the shipping. As soon as the returned items are received at our warehouse, refund is processed. The refund procedure may take up to 14 days.